Author Archives


Know Your Values, Encouraging a Culture of Integrity at Shanghai Disneyland.. But Failing

I admit it, maybe I was a naive, “disillusioned” manager. But is expecting people not to bully each other, treating both guests and cast with respect and doing your job too much? We had a good strategy, but we were too late.


IP and Characters at EPCOT Center

I discuss the anger some Disney fans and purists have about intellectual properties entering EPCOT Center. Such disappointment ignores the early part of EPCOT Center’s history after the arrival of Michael Eisner and Frank Wells to the Walt Disney Company and the trends that are occurring in the […]