I admit it, maybe I was a naive, “disillusioned” manager. But is expecting people not to bully each other, treating both guests and cast with respect and doing your job too much? We had a good strategy, but we were too late.
Guests reselling ballons at a Disney Park? Impossible you might say, but not at Shanghai Disneyland. In this video I share the story of Shanghai Disney Resort’s ballon resellers, how they acquired their wares and how they sold them.
Having established that these scalpers and hawkers are just part of the landscape at tourist attractions in China and that the majority of the public accept it, however begrudgingly, what has Shanghai Disney leadership done and what can they do in the future to help curtail or discourage […]
Reading and listening to trip reviews about Shanghai Disney Resort, many reviewers comment on the number of hawkers and scalpers that seem to roam both inside and outside the park. Indeed, I have covered this issue a few times in several articles. As you can see from the […]
Shanghai Disneyland has been open for almost two years now and reading through reviews online several critiques I often see are regarding the attitude and quality of staff. Having worked in attractions and guest services for over 13 years at Disney in a number of roles, interacting with […]
Hawkers outside the park were a major pain in the neck for parking operations, Disneytown and the vendors on Blue Sky Boulevard. However, the scalpers and hawkers in the park were even more problematic and, at times, violent. One such group of individuals we in operations began to […]
There is a lot to be said for taking things for granted, more so when there is a difference in contextual understanding or perceived norms. While writing the Operating Guidelines (O.G.s) for Shanghai Disney we were asked to keep things very simple and as detailed oriented as possible. […]